Suchergebnisse

Fitness for all is a basic strategy determined by the Party and the government. It is also a basic right established by the Constitution and the law. It is related to the results of the national health and the great rejuvenation of the Chinese nation. The realization of rights and strategies requires institutional guarantees from governance, organization, and personnel. The realization of the national fitness should promote the coordinated management of the government, society, market, etc., foster sports organizations to lead the masses to participate in fitness, ensure the supply of sports facilities through new construction, opening up, and revitalize resources, improve the participation of the masses, and guarantee of the rights of the people and the full implementation of the national fitness.

Purpose
Based on the business-to-business context in the service industry, this study aims to address two balancing problems that a supplier firm may face in an integrated framework: the trade-off between the two-dimensional market orientations (MO) (i.e. proactive and responsive MO) and the trade-off between two categories of governance mechanisms (i.e. contractual governance [CG] and relational governance [RG]). In doing so, the contingent effects of the governance mechanisms on the relationships between two-dimensional MO and service innovation capability (SIC) are empirically examined and tested.


Design/methodology/approach
A dyadic questionnaire survey of 168 services outsourcing firms' project managers and strategy managers was used to collect data, which was then used to test the hypotheses by conducting hierarchical regression analysis.


Findings
It was observed that CG weakens the positive relationship between proactive MO (PMO) and SIC, while the positive impact of responsive MO (RMO) on SIC is strengthened. By contrast, RG plays an inverted U-shaped moderating role in the positive relationship between PMO and SIC. Nevertheless, the hypothesis that RG has an inverted U-shaped moderating effect on the effectiveness of RMO is not supported.


Originality/value
Drawing on transaction cost economics and relational exchange theory, this study contributes to the existing literature on MO by revealing how CG and RG differentially shape the value of PMO and RMO.

Purpose
– The purpose of this paper is to investigate the impact of dividing the companies' customers into different priority groups to be served according to their payment history and feedback on the business performance areas: service quality (SQ), business process time (BPT), business process cost (BPC) and customer satisfaction (CS).


Design/methodology/approach
– A new numerical model to improve CS service waiting time according to their priority queue class, particularly customers in the high priority queue class will be proposed. To validate the proposed numerical model, a call centre at the selected telecommunication company is used as a case study. An empirical analysis based on data from 130 business and IT managers is used to evaluate and investigate if it has an impact on business process (BP) performance. Bivariate correlation analysis was used to test four hypotheses. The results were subjected to reliability and validity analyses.


Findings
– The results show that managing customer power is positively associated with BP performance. Furthermore, the results indicate that by using the proposed numerical model, the customers' satisfaction can be improved.


Research limitations/implications
– The paper has some limitations as it is only tested on one real business organizations and one BP service. Furthermore, the study was conducted only in telecommunication companies. The questionnaires were answered only by IT and business managers in Saudi Arabian telecommunication companies. Therefore, the results cannot be used as a standard and might not be directly transferrable to any sized firm and any other country. Moreover, the results may be affected by common method variance as the authors collected the data from participants by using the same survey and at the same time.


Social implications
– The results of this research provide important evidence for business managers and business analysts that managing customers power can enhance the business performance.


Originality/value
– To date, there is only a few researches have been conducted in the area of separating customers into different priority groups to provide services according to their required delivery time, payment history and feedback. However, most of them have not been evaluated in the business environment. Moreover, no previous study has attempted to empirically demonstrate the relationship between creating a BP model which can manage customer power, SQ, BPT, BPC and CS.

PurposeIt is very complicated to keep the business processes under control since the business processes change rapidly and thus flexibility is an important attribute which businesses should possess in order to respond to rapid changes in the business environment. The purpose of this paper is to divide the companies' customers into different priority groups to be served according to their payment history and feedback in order to increase the companies' performance and profit and save the time of customers within high priority class which may lead to increase their satisfaction.Design/methodology/approachThe paper proposes a requirements engineering‐based approach for business process modelling to assist businesses maintain their performance in such an environment. The paper proposes a new numerical model to improve customer satisfaction in relation to delivery or service waiting time according to their priority class, particularly customers in the high priority class. A call centre at the selected telecommunication company is used as a case study to validate the proposed numerical model.FindingsThe customers' satisfaction in the area of the time to be served according to their priority group classes can be improved using the proposed model.Research limitations/implicationsThe paper has some limitations as the paper only tested the numerical model on one real business organisation and one business process service.Originality/valueTo date, no research has been conducted in the area of separating customers into different priority groups to provide services according to their required delivery time, payment history and feedback which will increase the company's performance and profit and provide prompt service to customers in the high priority class which in turn, will increase their satisfaction.

A very promising approach to discovering services and context information in ad-hoc networks is based on the use of Attenuated Bloom filters. In this paper we analyze the impact of changes in the connectivity of an ad-hoc network on this approach. We evaluate the performance of the discovery protocol while nodes appear, disappear, and move, through analytical and simulative analysis. The analytical results are shown to be accurate when node density is high. We show that an almost linear relation exists between the density of the network and the number of update messages to be exchanged. Further, in case of nodes moving, the number of messages exchanged does not increase with the speed of movement.